Monzo wrongly denied refunds to thousands of fraud and scam victims

Ombudsman found bank wrongly rejected 34% of complaints last year, with NatWest and HSBC close behind

Monzo has wrongly denied refunds to thousands of fraud and scam victims, the Guardian can reveal.

The digital-only bank wrongly rejected more than 1,000 fraud and scam complaints that were closed last year alone, according to data from the Financial Ombudsman Service (FOS).